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If you’ve forgotten your Snowball password or want to update it for security reasons, you can do so in just a few steps. Snowball uses a 6-digit verification code sent to your registered email address to confirm your identity before allowing a password change.

Resetting a forgotten password

1

Go to the forgot password page

2

Enter your email address

Type the email address associated with your Snowball account and click Send Reset Code.
3

Check your inbox

Open the reset email from Snowball. It contains a 6-digit reset code.
4

Enter the reset code

Type the 6-digit code into the reset form on the page.
5

Set your new password

Enter your new password and confirm it in the second field.
6

Confirm and sign in

Click to confirm your new password. Snowball signs you in automatically.
The reset code expires quickly. If it expires before you use it, return to the forgot password page and request a new code.
Check your spam or junk folder if you don’t see the reset email within a few minutes.

Changing your password while signed in

If you’re already signed in and want to update your password:
  1. Click your name or avatar to open the account menu.
  2. Select Account Settings.
  3. Navigate to the Security or Password section.
  4. Enter your current password, then enter and confirm your new password.
  5. Click Save changes.

Tips for a strong password

A strong password significantly reduces the risk of unauthorized access to your account:
  • Use at least 12 characters.
  • Mix uppercase letters, lowercase letters, numbers, and symbols.
  • Don’t reuse a password you’ve used on another site or service.
  • Consider using a password manager to generate and store a unique password for Snowball.